Delivery Info
THE INFORMATION BELOW IS AN INTEGRAL AND ESSENTIAL PART OF TERMS AND CONDITIONS AND BY ORDERING ANY PRODUCTS FROM OUR WEB STORE YOU AGREE TO THE DELIVERY CONDITIONS OUTLINED BELOW AS WELL AS FULL TERMS AND CONDITIONS.
All orders containing perishable goods are processed, packed and shipped once per week on Tuesday (some exceptions are possible which is entirelly at our discretion). All other orders could be dispatched on any day of the week.
Dispatch cut off time for all orders containing perishable goods - Sunday, 11.59pm. This means if you place and pay for your order before 11.59pm on Sanday your order most likely will be sent coming Tuesday (delays are still possible due to various reasons that are out of our control). Otherwise it might be left for dispatch to the following week Tuesday.
We deliver using both a courier and AU Post services. Delivery time may take 0.5-10 working days and will depend upon your choice of shipment method and destination. Actual delivery to your door may happen any time during the hours of 9am to 5pm weekdays, excluding public holidays.
A tracking number will be sent to your registered email address upon shipping.
Our courier does not deliver to PO boxes. Should you require delivery to a PO Box, Parcel Locker or similar you must select AU Post service if it is available.
We strongly recommend you provide alternative delivery instructions such as “leave at rear of house or with our next-door neighbor”.
When you are providing us with the authority to leave the goods at the location you specified during the checkout process we will do so. Otherwise a card with a phone number will be left (exception - perishable items). You will need to call the number on the card and request the order to be redelivered at a convenient time. You can also collect your consignment, please refer to the card.
Perishable Products:
"Perishable products" are goods that need to be chilled, frozen or require refrigeration and specified by us as such in product description. They will require dry ice to keep it chilled or frozen while in transit and need immidiate refrigeration on arrival.
Once goods leave our premises (picked by a courier from our store) we become not liable or responsible for those goods. We will not be held responsible if goods get damaged, lost or spoiled in transit. Perishable goods are not covered by insurance and no claim may be lodged for spoiled or damaged perishable products. By ordering perishable goods at our website you should assume all risks and responibilities associated with it.
We make every effort to have your items delivered fresh to your address. All perishables are packed properly using thermo-insulating materials and dry ice to preserve freshness. The package will also be marked as "Perishable".
By placing an order for perishable products you provide us with the authority to leave the goods at your location.
This means when your order includes at least one perishable item your parcel will be left at your door regardless if you provide authority to leave or not.
By placing an order for perishable goods on our website you understand and accept that perishable goods require immediate unpacking and refrigerating on arrival. You also understand and accept that a parcel with perishables cannot be left at a courier depot or any other place overnight/day. It is your responsibility to organise for perishable items to be dealt with on arrival.
We strongly recommend you provide alternative delivery instructions such as “leave at rear of house or with our next-door neighbour”. If no instruction was left it will be up to the courier.
Delivery of perishable items is limited to certain destinations and determined by our courier. Please check if perishables can be delivered to your location at our website - just follow these simple steps:
- select any perishable product page;
- enter quantity, your destination post code, select the surburb name and click "Calculate Shipping";
- if "Thermo-Insulated Shipping via Courier" option is available then we can deliver perishable goods to you;
- if no delivery option comes up we do not deliver perishables to your destination. In this case please feel free to order dry, non-perishable products that are listed at our webs store in a great variety.
The right to return does not apply to "perishable" items after they have been dispatched. This means you can not return any perishables purchased on our website back to us due to the complexity of handling pereshable goods. This is also due to the fact that perishables cannot be sent back to us properly packed to keep fresh.
As perishable goods require special arrangements such as special packaging and dry ice any order with at least one perishable item will involve a perishable goods surchage which is added at the background to the total shipping cost. The surcharge is charged per order and not per item. This is why the cost of shipment of orders with perishable products will be slightly higher than for orders with no perishables.
Semi-Perishable Products:
By placing an order and paying for semi-perishable goods on www.ruskiwaydeli.com.au you are providing us with the authority to leave the goods at the location specified by you during the checkout process.
"Semi-Perishable products" are goods that do not require refrigeration immidiately or do not require it at all and specified by us as such in product description. Neither semi-perishable products require to be chilled while in transit however they might be required to be stored at a certain temperature.
Once an order including semi-perishable goods leave our premises (picked by a courier from our store) we become not liable or responsible for those goods. We will not be held responsible if the goods get damaged, lost or spoiled in transit. Semi-perishable goods are not covered by insurance and no claim will be lodged for spoiled or damaged semi-perishable products. By ordering semi-perishable goods at our website you should assume all risks and responibilities associated with it.
Generic Groceries (all other goods):
Generic Groceries are products not included into Perishable or Semi-perishable categories and not specified as Perishable or Semi-perishable goods in product description.
Once goods leave our premises (picked by a courier from our store) we become not liable or responsible for those goods. We will not be held responsible if the goods get damaged, lost or spoiled in transit. Generic groceries are covered by insurance and we will be more then happy to assist you to lodge and manage the claim on your behalf. However, we will not be able to issue the refund before the claim is finalised and settles. The shiping cost is not covered by insurance and will not be refunded.
For more information please visit our Terms and Conditions page.
We guarantee the sale and delivery of fresh and high quality products using thermo-insulated containers which provide superior temperature retention. This packaging is designed to maintain full product freshness while in transit. A confirmed delivery time allows us to preserve the quality of the products by using thermal containers accompanied by dry ice packs.
If you received a defective item, we will credit your account for the value of that defective product after we complete our internal investigation. We may request to provide some more information as well as pictures of defective goods. Due to the nature of goods we sell you must contact us within 12 hours from delivery of goods. No claims are honoured after that deadline.
The account credit can be used towards your next order partially or in ful.
However, we can not be responsible for the taste quality of the products and we will not accept any claims for the taste quality of the products we supply as soon as it is within the expiry date range.
For more information please visit our Terms and Conditions page.
Special Offer:*
Order more and save on delivery cost!
Free delivery for orders over $250!
*excludes orders containing perishable goods
(1).png)